Supplier Listing Guidelines

Purpose of These Guidelines

These guidelines explain the minimum information suppliers should provide when submitting a company listing.

They also explain how listings are reviewed and what may cause a listing to be delayed, rejected, suspended or removed.

The purpose is to improve the quality and reliability of supplier information available to buyers.

Who Can Submit a Supplier Listing

A supplier listing may be submitted by:

• Manufacturers
• Exporters
• Wholesalers
• Distributors
• Service providers supporting international trade
• Authorised representatives of a company

The person submitting the listing should have permission to provide the company’s information.

Information Suppliers Should Provide

Suppliers should provide accurate and current information, including:

• Registered company name
• Business type
• Year established
• State and city
• Main products or services
• GCC countries served
• Export experience
• GST status
• IEC status, where applicable
• Certifications
• Minimum order quantity
• Production capacity
• Lead time
• Nearest port
• Incoterms supported
• Website
• Phone or WhatsApp number

Incomplete listings may remain pending until the missing information is provided.

Company Name

Use the company’s actual business or registered name.

Do not use:

• Keyword-stuffed names
• Product descriptions as the company name
• Misleading trading names
• Names belonging to another business
• Excessive capital letters or promotional phrases

Example of an acceptable company name:

Vetri Global Connect

Example of an unsuitable company name:

BEST LOW PRICE INDIAN EXPORTER UAE OMAN QATAR

Product Information

List the main products clearly and accurately.

Use simple product names that buyers are likely to search for.

Good example:

Fresh lime, cardamom, hill garlic, coffee, ghee and edible oils

Avoid:

• Very long keyword lists
• Repeating the same product
• Unrelated products
• Claims that cannot be supported
• Misleading brand names

Business Description

The company description should explain:

• What the company supplies
• Where it is located
• Whether it manufactures, exports or distributes
• Important product capabilities
• GCC or international markets served
• Packaging or private-label capability
• Relevant certifications

Do not include:

• False claims
• Unsupported guarantees
• Excessive promotional language
• Unrelated contact details
• Links to suspicious websites
• Content copied from another company

Images and Logos

Suppliers should upload clear and relevant images.

Recommended image sizes:

• Company logo: 600 × 600 px
• Listing image: 1200 × 800 px
• Format: WebP, JPG or PNG
• Use clear images without unnecessary text or watermarks

Suppliers must own the images or have permission to use them.

Do not upload:

• Images belonging to another company
• Misleading factory or product images
• Low-quality screenshots
• Offensive content
• Copyrighted images used without permission

Certifications and Licences

Only mention certifications and licences that are current and applicable to the company or products.

Examples may include:

• ISO certifications
• FSSAI registration
• APEDA registration
• Organic certification
• Halal certification
• Product-specific quality approvals
• Industry licences

The website may request supporting documents before displaying verification-related information.

Mentioning a certification does not mean that the website has independently verified it unless clearly stated.

GST and IEC Information

Suppliers should provide accurate GST and Import Export Code information where relevant.

These details may be reviewed during the listing approval process.

Suppliers should not submit another company’s registration information.

Contact Information

Use current business contact details.

Provide:

• Business email address
• Phone or WhatsApp number
• Website, if available

Avoid using contact details that are not connected to the listed business.

Suppliers are responsible for responding professionally to buyer enquiries.

GCC Markets Served

Select only the GCC countries that the company currently serves or is genuinely prepared to serve.

The GCC countries are:

• United Arab Emirates
• Saudi Arabia
• Oman
• Qatar
• Kuwait
• Bahrain

Do not claim export experience that the company does not have.

Review and Approval

All supplier listings may be reviewed before publication.

The review may consider:

• Completeness of information
• Accuracy and clarity
• Product relevance
• Image quality
• Contact details
• Business identity
• Prohibited content
• Duplicate listings

Submission does not guarantee approval.

Reasons a Listing May Be Rejected

A listing may be rejected if it contains:

• False or misleading information
• Missing company details
• Duplicate submissions
• Prohibited products
• Suspicious contact information
• Copyright-infringing content
• Irrelevant keywords
• Offensive content
• Unclear or unusable images
• Claims that cannot reasonably be supported

Listing Updates

Suppliers should update their listing when there are changes to:

• Products
• Contact details
• Website
• Certifications
• Business location
• Export markets
• Minimum order quantity
• Production capacity
• Lead time

Outdated information may reduce buyer trust.

Listing Suspension or Removal

A listing may be suspended or removed if:

• The business is no longer active
• Contact details repeatedly fail
• The listing contains misleading information
• Complaints are received
• Prohibited products are promoted
• The supplier violates the website terms
• The listing creates legal or security risks

The website may request clarification or supporting information before restoring a listing.

Verification Status

A published listing should not automatically be treated as fully verified.

Publication means that the listing passed a basic review.

Buyers should independently verify:

• Business registration
• GST and IEC details
• Product quality
• Certifications
• Factory or warehouse information
• Payment terms
• Export documents
• Samples
• References

Buyer Enquiries

Suppliers should respond to genuine enquiries clearly and professionally.

Replies should include:

• Product availability
• Specifications
• Minimum order quantity
• Price basis
• Incoterm
• Lead time
• Packaging
• Payment terms
• Sample availability

Suppliers should avoid requesting unsafe or unusual payment arrangements.

Prohibited Products

Suppliers must not submit listings for products or activities prohibited by applicable law.

This includes illegal, counterfeit, stolen or restricted goods.

The website may remove such listings without prior notice.

Reporting Incorrect Information

Buyers and users may report incorrect, suspicious or misleading supplier information through the Contact Us page.

Reports will be reviewed before action is taken.

Contact

For listing support or corrections, use:

/contact-us/